Complaints Procedure

In the event that you have a complaint regarding any aspect of your treatment or care, we recommend that you initially contact Nicola Davies, who in the vast majority of cases will be able to resolve matters without any difficulty.

Complaints made by e-mail should be sent to [email protected] or you can reach us directly through calling 0121 454 3680. You will receive a response to your complaint within 15 working days.

If you wish to escalate your complaint, this should be done so in writing to the Clinical Director, Mr Jonathan Staiano, who will provide a formal written response. Please provide as much information as possible to allow us to investigate the complaint, including relevant dates, times and any relevant correspondence.

Mr Jonathan Staiano – Director
Staiano Plastic Surgery
50 Frederick Road
Edgbaston
Birmingham
B15 1HN

If your complaint is regarding your surgery and the treatment you received, your complaint should be made directly to the hospital your care was under. At Staiano Plastic Surgery, we operate out of several hospitals. Please see contact details of some of our hospitals listed below and relevant details the complaint should be made to:

Spire Parkway Hospital, Solihull
Charlotte Swami – Executive Director
Spire Parkway Hospital
1 Damson Parkway
Solihull
West Midlands
B91 2PP

BMI The Droitwich Spa Hospital
Claire Davenport – Executive Director
St Andrews Road
Droitwich
WR9 8DN

ASET Hospital, Whiston
Hassan Shaaban – Managing Director
1 Sandstone Drive
Whiston
Knowsley
Liverpool
L35 7LS

If you are not satisfied with the outcome, you may also notify the Care Quality Commission (CQC) which is an independent regulator of all health and social care services in England of which Staiano Plastic Surgery is registered, of your complaint.

You can contact the CQC at their England based National Customer Service Centre:

Telephone: 03000 616161
Fax: 03000 616171

Or write to:
CQC National Customer Service Centre
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA